American Airlines features flights, hotels, vehicles, vacations, cruises and things to do – but the company is most effectively-recognized for flights originating in the United States. The Formal Site delivers tons of information for men and women wishing to ebook flights, together with direct reserving from the website or via cellular phone connection with shopper service.
On December 25, My three sons and I experienced a flight from Cleveland to Phoenix which was to leave at 7:fifty that has a cease in Charlotte NC. At about three or 4 pm within the working day of our departure, American Airlines delayed our flight which might make us pass up our link in Charlotte which experienced no other flights out to Phoenix that day OR the next! And why the delay? No rationalization. So with no help from an AA representative..(Just about just as if it absolutely was our fault) we located One more flight by Dallas…which remaining in an hour or so plus a fifty percent. We created it into the airport but with yet another rude AA agent, (I recognized it absolutely was busy with the vacations and all) I used to be certain that I could get my bag in Dallas given that we now experienced to spend the evening there. I requested him regarding the tag that appeared like it had been checked to Phoenix and he stated curtly, you’ll just select it up in Dallas and recheck it in the morning. Well the bag did not enable it to be around the conveyer in Dallas. When I requested A further representative about it, he stated it absolutely was in a major area and it absolutely was heading out when we remaining each morning. I told him I essential it for my resort keep, and he told me it could consider 4 hours for getting it. Alright…nevermind…I’ll be back listed here in four several hours!!! So I left for your Dallas lodge without having my baggage.. Bought on our flight the next early morning and took off on time.
Just composing to Enable you realize inspite of The problem in getting to my place on March two, 2016, as well as disappointment I'd While using the scheduling from you, I had been very happy with the workers at Charlotte, North Carolina. All that I came in connection with had been most helpful and kind.
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The crew users ended up essentially the most non caring I've ever been over a flight with. It jogged my memory off my days inside the hotel business enterprise once we had union and non union groups. I will never fly American yet again I I must go west I'll drive.
I have tried contacting and was on for 15 minutes just to be hung up on. I've sent 2 e-mails without any reply… I really like your airline but seeking to possess a transform made so we don't reduce the many The cash we put in on our flight for the reason that we aren’t in a position to make it simply because my fiancés grandmother handed away and we must be here and may’t leave at the moment with the funeral coming up throughout our scheduled journey. I haven't been in the position to get wherever and currently being that i'm a Vacation Agent, I recognize that for cases such as this, Despite non-refundable tickets, the Airways can provide a credit history for partial or may even give credit for the full sum to be used on upcoming travel.
I referred to as AA this early morning and I was notified that they identified the car seat in NYC. Will probably be leaving NYC this afternoon and we be at my home someday these days or tomorrow.
Member. I offered to pay for the seats because I employed a lot of my miles on this trip. I don’t have an understanding of each time I fly American I have problems’s.
What superior is creating your displeasure to this so referred to as “buyer service†if nothing at all is completed to handle the complaint.
I am a million member and always delight in touring on AA,but U.S. Air isn't any very good. The personnel is rather impolite
I recently experienced a flight cancelled by American Airlines and stood inside of a line for forty five minutes to acquire rebooked on A further flight. I used to be stunned to determine which the gate brokers didn't Use a look at in the out there USAIR flights.
As a company, you have stepped way away from line using a public placement on this. Nevertheless the position you’ve taken effectively favors “discrimination†from all folks who will be entitled into the Particular protective provisions loved by a privileged minority.
I've generally been a loyal shopper to AA and do not feel any of the customers must be addressed Within this way!
I flew from Tampa to Chicago inside of a 737. Thanks for Row seven for handicap. In my 83 right here several years I have had equally knees replaced, stroke, open coronary heart operation as well as other disorders. Staying six’four″ I really will need the leg room. I utilized the restroom up entrance as well as the 737 has an issue—entry to the toilet bowl. The bathroom lid and seat must stay up when lifted. I had to use my knee to help keep them up. Due to the curvature of the ceiling and the space for the toilet I had to angle my body closely forward to make use of the ability which meant I could not see what I used to be doing.